Privacy Policy

First Responder Training.

Effective Date: Sept 2025

1. Introduction

First Responder Training (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services, including training courses, website, and communications.

2. Information We Collect

We may collect the following types of personal data:

Identity Information – Name, date of birth, job title, employer details.

Contact Information – Address, email address, phone number.

Payment Information – Bank details or card details (processed securely via third-party providers).

Course Records – Attendance, assessment results, certifications, and training history.

Technical Data – IP address, browser type, and usage data when visiting our website.

Special Category Data – Health information relevant to training (e.g., medical conditions you voluntarily disclose).

3. How We Use Your Information

We process personal data for the following purposes:

To deliver and manage training courses.

To issue certificates and maintain training records.

To comply with legal and regulatory obligations.

To manage payments and invoices.

To communicate with you about bookings, renewals, and upcoming courses.

To improve our services and website functionality.

With your consent, to send relevant marketing communications.

4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

Contract – Processing is necessary to deliver training services you have booked.

Legal Obligation – Compliance with statutory and regulatory requirements.

Legitimate Interests – For business operations such as maintaining training records.

Consent – For optional marketing communications.

5. Data Sharing

We may share your data with:

Accrediting or awarding bodies to verify qualifications.

Payment processors for secure transactions.

Regulatory authorities if required by law.

IT service providers who support our systems.

We will never sell your personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above. Training records may be kept for up to 7 years to comply with regulatory or insurance requirements.

7. Your Data Protection Rights

You have the right to:

Access a copy of your personal data.

Request correction of inaccurate data.

Request erasure of data where appropriate.

Restrict or object to certain processing.

Request transfer of your data to another provider.

Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us (see Section 10).

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Access to data is restricted to authorised personnel only.

9. Cookies and Website Tracking

Our website may use cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

First Responder Training

Email: info@firstrespondertraining.uk

Phone: 07944861295

11. Complaints

If you are not satisfied with our handling of your personal data, you have the right to lodge a complaint via info@firstrespondertraining.uk

Health and Safety Policy

First Responder Training.

Effective Date: Sept 2025

1. Policy Statement

First Responder Training is committed to providing and maintaining a safe and healthy working and learning environment for all employees, trainers, learners, visitors, and contractors.

We recognise our responsibilities under the Health and Safety at Work etc. Act 1974 and all related regulations, and we aim to ensure that health and safety is an integral part of our culture and daily activities.

Health and safety is everyone’s responsibility. We expect staff, learners, and visitors to work together to uphold safe practices.

2. Our Commitments

We will:

Provide a safe and healthy working environment, including suitable facilities for training courses.

Identify and control risks through regular risk assessments.

Provide clear instructions, training, and supervision to ensure safety at work and during training activities.

Ensure all equipment and training materials are safe, maintained, and used correctly.

Maintain safe systems of work for both office-based and training activities.

Prepare for and respond effectively to emergencies, including fire and medical incidents.

Consult with staff on health and safety matters and encourage reporting of hazards.

Review and improve our health and safety arrangements regularly.

3. Responsibilities

Directors/Management – Overall responsibility for health and safety within the organisation, ensuring legal compliance and sufficient resources are in place.

Trainers and Staff – Responsible for carrying out training safely, following risk assessments, reporting hazards, and setting a positive example.

Learners and Visitors – Expected to follow safety instructions, act responsibly, and report any hazards or incidents to staff immediately.

4. Risk Assessment and Training

We carry out regular risk assessments of our training activities and venues.

Staff receive appropriate health and safety training for their roles.

Training venues are checked to ensure they are suitable, safe, and accessible.

Activities such as CPR practice, fire extinguisher use, and scenario training are conducted under supervision with safety controls in place.

5. Emergency Procedures

Clear emergency procedures are in place for fire, accidents, and first aid.

Emergency exits and equipment (e.g., extinguishers, first aid kits) are maintained and checked regularly.

All staff and learners are informed of emergency arrangements at the start of each course.

6. Accident and Incident Reporting

All accidents, incidents, and near misses must be reported and recorded

Serious incidents will be investigated, and corrective action taken to prevent recurrence.

Records will be kept in line with statutory requirements (e.g., RIDDOR).

7. Monitoring and Review

We will monitor health and safety performance, investigate incidents, and review this policy annually (or sooner if required by law or significant changes to operations).

8. Signed Statement

This policy is endorsed by the management of First Responder Training and demonstrates our commitment to maintaining the highest standards of health and safety.

Signed: Gary Connors

Name: Gary Connors

Position: Owner- First Responder Training.

Date: Sept 2025

Equality and Inclusion Policy

First Responder Training.

Effective Date: Sept 2025

1. Policy Statement

First Responder Training is committed to promoting equality, diversity, and inclusion in all areas of our work. We value the differences that a diverse workforce and learner community bring, and we strive to create an environment where everyone is treated fairly, with dignity and respect.

We oppose all forms of unlawful and unfair discrimination, including on the grounds of:

Age

Disability

Gender reassignment

Marriage or civil partnership

Pregnancy or maternity

Race (including colour, nationality, and ethnic or national origin)

Religion or belief

Sex

Sexual orientation

This policy applies to all staff, learners, clients, and partners.

2. Our Commitments

Provide equal access to training opportunities in first aid, fire safety, and health & safety for all individuals.

Make reasonable adjustments to support learners with disabilities or additional needs.

Ensure our training materials, methods, and assessments are inclusive and accessible.

Maintain a learning and working environment that is free from harassment, victimisation, and discrimination.

Challenge and take action against inappropriate behaviour, language, or attitudes that breach this policy.

Promote inclusive practices in recruitment, employment, and partnerships.

3. Responsibilities

Management – Responsible for ensuring this policy is implemented, monitored, and reviewed.

Trainers – Expected to deliver training in a fair, respectful, and inclusive manner, and to support learners who may require adjustments.

Employees and Contractors – Must uphold the principles of this policy in all interactions.

Learners and Clients – Expected to show respect to others and contribute to an inclusive training environment.

4. Accessibility and Adjustments

We will take reasonable steps to accommodate individual needs, for example:

Adjusting training delivery methods.

Providing additional support materials.

Ensuring venues are accessible where possible.

Learners are encouraged to inform us of any specific requirements in advance, so appropriate arrangements can be made.

5. Breaches of Policy

Any form of discrimination, harassment, or victimisation will not be tolerated. Breaches of this policy by staff, learners, or clients may result in disciplinary action, removal from a training course, or termination of contract/partnership.

6. Monitoring and Review

We will regularly monitor the effectiveness of this policy and review it annually to ensure compliance with the Equality Act 2010 and best practice standards.

7. Contact

If you have any concerns or questions about this policy, please contact:

First Responder Training.

Email: info@firstrespondertraining.uk

Phone: 07944861295

Safeguarding Policy

First Responder Training.

Effective Date: Sept 2025

1. Policy Statement

First Responder Training is committed to safeguarding and promoting the welfare of all learners, particularly children, young people, and vulnerable adults. We believe all individuals have the right to learn and work in an environment free from abuse, neglect, or exploitation.

This policy applies to all employees, contractors, trainers, volunteers, learners, and partners.

2. Our Commitments

We will:

Promote a safe and inclusive environment for all participants.

Recognise and respond to signs of abuse, neglect, or exploitation.

Follow UK safeguarding legislation and guidance, including the Children Act 1989/2004, Working Together to Safeguard Children 2018, and Care Act 2014.

Provide staff and trainers with safeguarding training and guidance.

Ensure recruitment practices are safe and include appropriate checks (e.g., DBS where required).

Respond promptly and appropriately to safeguarding concerns, referring them to the relevant authorities.

3. Responsibilities

Designated Safeguarding Lead (DSL): Responsible for all safeguarding matters, training staff, and acting as the main point of contact for concerns.

Staff and Trainers: Must adhere to this policy, report concerns immediately, and act in the best interest of learners.

Learners and Clients: Encouraged to raise concerns or report any unsafe practices.

4. Reporting Procedure

Concerns must be reported to the DSL immediately.

The DSL will assess and take appropriate action, including referral to local safeguarding authorities if necessary.

Confidentiality will be maintained, sharing information only with those who need to know.

5. Review

This policy will be reviewed annually or sooner if legislation or guidance changes.

Contact for Safeguarding Concerns: Gary Connors

Email: info@firstrespondertraining.uk

Phone: 07944861295

Modern Slavery Policy

First Responder Training.

Effective Date: Sept 2025

1. Policy Statement

First Responder Training has a zero-tolerance approach to modern slavery and human trafficking. We are committed to ensuring that our operations, supply chains, and partnerships are free from exploitation and comply with the Modern Slavery Act 2015.

2. Scope

This policy applies to all employees, contractors, suppliers, and partners of First Responder Training.

3. Our Commitments

We will:

Act ethically and responsibly in all business dealings.

Ensure no forced labour, human trafficking, or exploitation exists in our operations or supply chains.

Promote awareness of modern slavery risks among staff and partners.

Provide channels for employees and stakeholders to report concerns confidentially.

Investigate any allegations of modern slavery promptly and take corrective action.

4. Responsibilities

Management: Ensure compliance, review supply chain practices, and take action against breaches.

Employees: Must report any concerns related to modern slavery or unethical practices.

Suppliers and Partners: Expected to uphold ethical labour standards and comply with the Modern Slavery Act.

5. Reporting Concerns

Concerns can be reported confidentially to:

Gary Connors - Owner

Email: info@firstrespondertraining.uk

Phone: 07944861295

Alternatively, reports can be made to the UK Modern Slavery Helpline: 08000 121 700.

6. Review

This policy will be reviewed annually to ensure effectiveness and compliance with legislation.

Signed: Gary Connors

Name: Gary Connors

Position: Owner

Date: Sept 2025

First Responder Training.
Quality Assurance Policy

Policy Statement
First Responder Training is committed to delivering high-quality First Aid and Health & Safety training that meets the needs of our clients and ensures participants gain practical skills and knowledge relevant to workplace safety. As an independent, non-accredited training provider, we uphold rigorous Quality Assurance (QA) standards to maintain consistency, effectiveness, and continuous improvement across all our training services.

1. Scope

This policy applies to all training programs, instructors, support staff, and operational processes within First Responder Training. It ensures that all activities—from course design to delivery and evaluation—meet defined quality standards and best practice guidance.

2. Objectives

The objectives of this Quality Assurance Policy are to:

Ensure all training delivered is accurate, up-to-date, and relevant to workplace First Aid and Health & Safety.

Maintain consistency in course delivery and participant experience.

Promote continuous improvement through feedback, monitoring, and review.

Ensure compliance with relevant legislation, industry standards, and best practice guidance.

Safeguard the reputation of First Responder Training as a professional and reliable training provider.

3. Responsibilities

Management: Overall responsibility for the implementation, review, and effectiveness of the QA Policy.

Trainers: Responsible for delivering training according to company procedures, using approved materials and assessment methods.

Quality Assurance Officer (if applicable): Monitors and evaluates training delivery, gathers participant feedback, and reports to management.

Administrative Staff: Ensure accurate record-keeping, course documentation, and communication with clients.

4. Training Design and Delivery

Courses are designed to meet client needs, with clear learning outcomes and practical relevance.

Training materials are reviewed regularly to ensure content is current and aligns with relevant legislation and best practice guidance (e.g., HSE guidelines, Resuscitation Council recommendations).

Trainers are competent, experienced, and appropriately qualified in their subject areas.

Course delivery includes practical exercises, demonstrations, and assessments to reinforce learning outcomes.

5. Assessment and Feedback

Participants are assessed through observation, practical exercises, and knowledge checks appropriate to the training.

Feedback is collected from participants at the end of each course to evaluate trainer effectiveness, course content, and overall satisfaction.

Feedback is analysed and used to inform improvements to course content, delivery methods, and trainer development.

6. Monitoring and Evaluation

Management conducts periodic internal reviews of training delivery and administrative processes.

Training sessions may be observed and evaluated to ensure adherence to quality standards.

Records of attendance, assessment results, and feedback are maintained securely for auditing and review purposes.

7. Continuous Improvement

Findings from feedback, observations, and internal reviews are used to make ongoing improvements to training materials, delivery methods, and administrative processes.

Staff are encouraged to engage in professional development to enhance their skills and knowledge.

The QA Policy is reviewed at least annually, or more frequently if required, to ensure it remains effective and relevant.

8. Compliance

Although First Responder Training is not formally accredited, all training aligns with best practice guidance from recognised authorities (e.g., HSE, Resuscitation Council UK). All staff and trainers are expected to comply with this policy and contribute to a culture of quality, safety, and professionalism.

9. Approval

This policy has been approved by the management of First Responder Training and is effective from November 2025.

Signature: Gary Connors
Name: Owner of First Responder Training.
Date: November 2025

Complaints Procedure

First Responder Training.

Purpose

First Responder Training. is committed to delivering high-quality First Aid and Health & Safety training. We recognise that on occasion, concerns or complaints may arise. This procedure ensures that all complaints are handled fairly, consistently, and promptly, in line with our Quality Assurance Policy.

Scope

This procedure applies to:

• All training courses and programs delivered by First Responder Training.

• Trainers, administrative staff, and any associated personnel involved in training delivery.

• Clients, course participants, and other stakeholders who wish to raise a concern or complaint regarding our services.

Objectives

The objectives of this Complaints Procedure are to:

• Provide a clear process for raising and managing complaints.

• Ensure complaints are addressed in a timely and fair manner.

• Maintain consistency and transparency in handling complaints.

• Promote continuous improvement by using complaints to enhance training quality and participant experience.

• Uphold the reputation of First Responder Training. as a professional and reliable training provider.

Definition of a Complaint

A complaint is any expression of dissatisfaction, whether oral or written, from a client, participant, or stakeholder regarding the quality of training, course materials, trainer conduct, administrative processes, or any other aspect of First Responder Trainings services.

Responsibilities

• Management:

  • Ensure complaints are addressed promptly and appropriately.

  • Review complaint outcomes to identify areas for improvement.

• Trainers:

  • Report any concerns raised during training sessions.

  • Cooperate fully with investigations.

• Quality Assurance Officer (if applicable):

  • Monitor complaints, document findings, and report to management.

  • Ensure feedback from complaints informs improvements in training delivery and materials.

• Administrative Staff:

  • Record complaints accurately and maintain secure records.

  • Communicate with complainants regarding the progress and outcome of their complaint.

Complaints Process

1. Informal Resolution

• Participants or clients are encouraged to raise minor concerns or issues with the trainer or administrative staff at the time of the course.

• The trainer or staff member should attempt to resolve the matter immediately where possible.

• If the issue cannot be resolved informally, the complainant will be guided to the formal procedure.

2. Formal Complaint Submission

• Complaints should be submitted in writing via email or letter to First Responder Training.

• Complaints should include:

  • Name of complainant and contact details

  • Date and location of the training course

  • Description of the issue or concern

  • Desired resolution (if applicable)

3. Acknowledgment

• All formal complaints will be acknowledged in writing within 5 working days of receipt.

• The acknowledgment will provide the name of the person handling the complaint and an estimated timeline for resolution.

4. Investigation

• Management or the QA Officer will investigate the complaint, reviewing relevant course materials, feedback, trainer reports, and other documentation.

• Where necessary, staff or trainers involved will be interviewed.

• Investigations will be conducted impartially and confidentially.

5. Response

• A written response will be issued within 20 working days of the complaint being received, outlining:

  • Findings of the investigation

  • Any actions taken or proposed to resolve the complaint

  • Recommendations for preventing recurrence

• If a resolution cannot be reached within 20 working days, the complainant will be updated with a revised timeline.

6. Escalation

• If the complainant is not satisfied with the outcome, they may request a review by senior management.

• Senior management will review the complaint and investigation process and provide a final written response.

Monitoring and Continuous Improvement

• All complaints are recorded and analysed as part of our QA monitoring process.

• Trends or recurring issues will inform improvements to:

  • Course content and delivery methods

  • Trainer development and performance

  • Administrative and operational procedures

• Complaints data will contribute to the annual review of our Quality Assurance Policy to ensure services remain effective and client-focused.

Confidentiality

• Complaints will be treated with strict confidentiality.

• Details will only be shared with those directly involved in the investigation and resolution process.

Compliance

This Complaints Procedure aligns with our Quality Assurance Policy and best practice guidance from recognised authorities (e.g., HSE, Resuscitation Council UK). All staff and trainers are expected to comply with this procedure and contribute to a culture of quality, safety, and professionalism.

Approval

This Complaints Procedure has been approved by the management of First Responder Training. and is effective from February 2026.

Signature: Gary Connors
Name: Owner of First Responder Training.
Date: February 2026